Topup up to Rs. 25,000 on mobile phone

Lately, since digital payments have become easy, Rashmi Thapa of Sitapaila has stopped carrying cash. But he has experienced that sometimes strange problems occur when paying money online. After bringing home two cylinders of cooking gas last month, the shopkeeper sent Rs 4,000 to Sahuji's mobile wallet, the money was immediately deducted from his account . The money sent from the wallet in the morning was not deposited in Sahuji's account even in the evening. The next day afternoon, she called the wallet company and made sure. While understanding the matter, it was discovered that instead of wallet topup (depositing money in the wallet account), he has done topup (balance recharge) on Sahuji's mobile phone.

"I did a balance top-up thinking it was a fund transfer," Rashmi says shyly, "I even scolded the brother of the wallet company." Later, I was very ashamed and told him to leave. The shopkeeper already has a balance of 1500 rupees on his brother's mobile phone. After I added 4000, he asked me again what to do with that 5500 rupees. Since that day, I have looked at the options of topup and send money ten times to make payments.' After having a problem with her own intelligence, Rashmi asked her to transfer the balance of 4,000 from Sahuji's mobile phone to her own mobile phone and gave the gas money in cash. According to him, both the telecom and the wallet company said that once the balance has been topped up, it cannot be returned .

Two years ago, a user with the username 'V for Vendetta' on the social networking platform Reddit had mistakenly topped up 4500 rupees on his own Ncell number and when it was not refunded, he made a 'help post' with a proposal to transfer the balance to others by making 50 and 100 rupees . "In general, I have recharged 4500 rupees because of the stupidity of having to send funds," he wrote, "buy a recharge of 50 and 100 rupees from me, I will top up the balance by adding 10 rupees to it." He has disclosed that he has received information that it will not be returned.

Commenters on that reddit post wrote about a way to get an extra 100 rupees recharge by sending 50 rupees 20 times instead of sending 1000 rupees at once to V for Vendetta . This is because he said that he will give an additional bonus of 10 rupees on every recharge . A user named Moksha 2014 has also made such a suspicious comment, "Solti and now they are going to take the balance and sell it again when there is a 20, 30% discount." At that time, 16 interesting comments were made in the post which is currently in the archive .

In the last week of March, Praveen Agarwal, a digital creator of Facebook, wrote and posted that 'Rs 78 thousand 108, which he kept to pay house rent, has been topped up on his mobile phone, can he get it back or not?' Along with this, he also posted a picture that looks like a screenshot with options including 1.5 GB data per day for 599 rupees for 28 days, 88 GB data under Double Mazja Pack for 888 rupees for 28 days with a balance of 78 thousand rupees. After the post spread on social media, Praveen wrote in the comments, "This is not true". I have posted this to test people's knowledge and what can be done if such a situation occurs . There is no facility in Nepal to top up 78 thousand rupees mobile at one time .

non-refundable balance

mobile wallets feature mobile top-up from Rs 10 to Rs 10,000 . Users can also top up their mobile through the banking app . Most of the bank apps can be topped up from 10 rupees to 5000 . Connect IPS can be topped up up to Rs 5,000 . Telecom operators and some users are happy that the hassle of printing and scratching the recharge card is reduced due to the top-up facility from the mobile. But when there is a problem with top-up, the bank and financial institution will show the telecom company and the telecom company will show the payment service provider organization, so there is a complaint of confused users.

Government-owned Nepal Telecom has said that the problems related to top-up in prepaid numbers will be solved by wallet companies or banks. Telecom spokesperson Hari Dhakal said that although there is an easy 'refund' facility in the post-paid service, it is difficult to return the money in the prepaid service. "There are a lot of problems like this in our customer support," he said. Because we ourselves cannot verify how much topup has happened . In the special case with a very large amount of top-up, it is looked at separately. But generally we don't see the problem related to top-up of prepaid number very much .'

Privately owned telecommunication service provider Ncell has also made it clear that the recharged balance will not be returned . However, Ncell has informed that such customers are advised to send their balance to friends or relatives through the transfer facility. "When a customer mistakenly recharges the balance, we will adjust the balance to other Ncell customers that the customer wants," Ncell said in an email interview. I can share it with other Ncell numbers that I want. The company said that on average 10 to 15 such complaints are received in Ncell every day.

According to Jagdish Khadka, chief executive officer of wallet service provider E-Sewa, after the increase in the number of customers demanding refunds for mobile top-up, a maximum limit has been implemented. "We are an organization that facilitates payment, the entire inventory related to top-up belongs to the telecom operator," he said, "Once the amount is deposited in the operator's system or server, it is not returned. If someone researches Rs 50,000, that amount will not be returned .' According to him, some time ago, a person had bent and topped up a mobile phone of Rs 25,000 and that amount was not returned .

Khadka said that they have set a maximum limit of Rs 5,000 and Ncell Rs 3,000 at a time in NTC's mobile top-up amount so that such 'big damage' does not happen to the customer by mistake . Rishi Ram Neupane, Head of Alternate Delivery Channel of Prabhu Bank, also said that when such problems occur, they suggest balance transfer to the customers . "We talked to the telecom company about this, the company said that they cannot return the amount technically," he said, "These problems have decreased recently with the increase in customer literacy." Ncell claims that they are conducting customer awareness programs. Companies say that after recharging the mobile, it will be collected as the customer's main balance and after recharging, the property tax and value added tax to be paid to the government for the recharge will be automatically deducted from the operator's billing system, so the amount cannot be refunded. Ncell has informed through email that a total of 2 rupees will be taxed on recharge of 100 rupees.